DairyLive Customer Support

Living Software, Inc., provides technical support for registered DairyLive users. Before calling for technical support, please do the following:

• If you do not understand how to perform a certain task, be sure to check the on-line help for information. Click here to view the on-line help.
• If you are experiencing a technical difficulty, write down exactly any error messages that you are receiving and what steps you performed that caused the problem.
• Check out the Common Problems and Workarounds section of this Web page.
• If you are still having problems, contact us via e-mail or telephone and we'll be glad to help:

Send a request to Living Software support
Telephone: 800-642-5808
(Outside of U.S., call 715-246-5808)

Be sure to leave your name and both daytime and evening telephone numbers where we can reach you.

Each registered copy of DairyLive requires a license.  When you purchase DairyLive, you may register the program on one computer. You will be provided with a customer number after your payment is confirmed. If your computer is connected to the Internet, the customer number will be used by the DairyLive registration process to contact Living Software's web site to verify that the license is available and has not been installed on any other computer. If your computer is not connected to the Internet, you will need to contact Living Software and provide your computer identifier, which is shown to you by the DairyLive registration process and the DairyLive version number. Every computer has a unique identifier. You will be provided an activation code that "complements" the computer identifier.

If you purchase a new computer and you want to re-install DairyLive on it, you will need to contact Living Software to obtain a new activation code or have your customer number reset. Your technical support must be up to date in order to receive a new license. Please send this request to Living Software via this link. Include your user name and, if your computer is not connected to the Internet, the computer identifier and exact version number of DairyLive. Also please explain the reason for needing the license code.

If you reformat your drive, you will need to follow the same procedure as if you bought a new computer.

Your DairyLive license is for one computer only. Please do not ask for additional licenses unless you have purchased a new computer or your computer has become damaged.

The DairyLive Anywhere feature is available to all customers with paid technical support. It is also available to trial version users during their 30 day free trial. To obtain your account information, visit this page to submit your request. Your user name and password will be e-mailed to you.

Common Problems and Workarounds

I'm not able to connect to the on-line backup service even though I'm connected to the Internet.
OR
The DairyLive registration process cannot verify the license even though I'm connected to the Internet and I chose the option that I was connected to the Internet.

Most likely this is because your anti-virus software or your Windows firewall is preventing DairyLive from sending information across the Internet. Norton Anti-virus, especially, is known for this. You will need to modify your anti-virus firewall settings. If you are not using an anti-virus product, check your Windows firewall settings and add the DairyLive program (DairyLive.exe) and the DairyLive registration program (DLRegisterSetup.exe) as ones that are allowed to send data to the Internet.

Why doesn't the Update DairyLive option (in the Tools menu) work anymore?

If you have version 3.100A or earlier, this option will not work anymore. That's because the Internet interface that was being used for this is no longer available to us. In version 3.200 and later, this option works correctly.

The message "Unable to open translation database..." appears when I start up DairyLive.
OR
The message "This program has performed an illegal operation..." appears when creating a new herd database or opening an existing database.

This problem is most likely due to a missing or out-of-date Data Access Objects installation on your computer. This software is automatically installed when you install DairyLive. You may need to re-install DairyLive to rectify this.

If you are still having problems, you can install the latest service pack for Jet 4.0 from this location: http://support.microsoft.com/kb/239114.

Do I have to be connected to the Internet to use DairyLive?

No. Although DairyLive uses parts of the Internet Explorer browser for displaying help windows and for showing and printing reports, you do not need to be connected. If you are using DairyLive Anywhere to synchronize your data, then you need to be connected to the Internet.

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