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DairyLive Customer Support
Living Software, Inc., provides technical support for registered DairyLive users. Before calling for technical support, please do the following:
Each registered copy of DairyLive requires a license. When you purchase DairyLive, you may register the program on one computer. (You may purchase an additional license for a second computer that is used for the same farm for $59.00 or, if you have a DairyLive subscription, for $3.00 per month.) You will be provided with a customer number after your payment is confirmed. If your computer is connected to the Internet, the customer number will be used by the DairyLive registration process to contact Living Software's web site to verify that the license is available and has not been installed on any other computer. If your computer is not connected to the Internet, you will need to contact Living Software and provide your computer identifier, which is shown to you by the DairyLive registration process and the DairyLive version number. Every computer has a unique identifier. You will be provided an activation code that "complements" the computer identifier.
If you purchase a new computer and you want to re-install DairyLive on it, you will need to contact Living Software to obtain a new activation code or have your customer number reset. Your technical support must be up to date in order to receive a new license. Please send this request to Living Software via this link. Include your user name and, if your computer is not connected to the Internet, the computer identifier and exact version number of DairyLive. Also please explain the reason for needing the license code.
If you reformat your drive, you will need to follow the same procedure as if you bought a new computer.
Your DairyLive license is for one computer only. You may purchase an additional license for a second computer that is used for the same farm for $59.00 or $3.00 per month if you have a DairyLive subscription. Please do not ask for additional licenses unless you have purchased a new computer or your computer has become damaged.
DairyLive Anywhere Account Information
The DairyLive Anywhere feature is available to all customers with paid technical support. It is also available to trial version users during their 30 day free trial. To obtain your account information, visit this page to submit your request. Your user name and password will be e-mailed to you.
I get a message about no settings or herd information.
In early 2019, Microsoft rolled out a Windows update that made the older version of DairyLive (before version 5) no longer work correctly. You will need to update to the latest version of DairyLive to work around this Microsoft bug.
I'm not able to connect to the on-line backup service even though I'm connected
to the Internet.
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